Returns, Refunds & Repairs

Buy from People Power Press with complete confidence.  We love satisfied customers but if you are disappointed or do not get what you expect you may return items for refund or exchange within 14 days of receipt.   If you are not 100% satisfied with our product please contact our Customer Service Line (+1 (866) 996-1984) for help and advice on returning goods. This does not apply to custom made goods.

Our custom made goods using your designs are made to the highest standards.  In the unlikely event of a slip in our high standards we will replace any item that is not correctly made. We cannot be responsible for your own artwork or artwork that you have approved.

Custom made products are not refundable.  We make custom buttons especially for you using your artwork or artwork we produce on your behalf and approved by you. If we have not made them to an excellent quality we will replace the items but we cannot refund custom button orders for any reason.  In the event that custom buttons arrive late please understand that we cannot be responsible for the carrier and any delays caused by the carrier.  Our sole responsibility is to ship your goods with a recognized carrier for delivery on the agreed delivery date and placing an order with us is condition on you understanding and agreeing to our refund policy and terms of service. We do offer customers the option of organizing there own carrier or courier.

Our shipping refund policy for late items:  If we ship an item late we will refund the shipping in full.  If we ship an item on time and the designated carrier eg. UPS, USPS or Fedex delivers the parcel late we will refund the shipping once the carrier has refunded the shipping to us.  We are in no way responsible for the actions of the carrier.  Our responsibility is solely to ship the item on time. We do not refund the cost of any goods for late deliveries.  If the parcel is lost we will replace the parcel and resend at our own cost. If a parcel is delayed we will, under certain circumstances and at our discretion, resend a second parcel immediately with an undertaking the first will be returned immediately.

If you're having trouble or something's not working out as you expect call our toll free customer service helpline: +1 (866) 996-1984 (Monday - Fri 10am - 6pm EST.) We are here to help.

Shipping and handling fees are non-refundable. Customers must return all items for refund, shipping pre-paid.  We are not responsible for the cost of shipping, handling or postage for return items.


Returning Items

To expedite returns and speed up the process we have introduced a simple return process.   

    Call our customer service direct line for repairs +1 (866) 996-1984

    Complete a returns or repair authorization form. Get an RA# (return authorization #)

    Shipping address for returns:  Do not send a parcel without an RA#  

    Returns Dept  (RA # goes here)
    People Power Press
    1999 County Road 9
    Napanee, ON    K7R 3K8
    Canada

    To send a return you do need an RA #.  Parcels arriving without an RA# cannot be accepted and will be returned at customers expense.

    Direct line for returns & repairs:  1-647 405 1984

Use the form below to find your order and Submit a Return or Repair Request - Note: custom products cannot be returned.